GAMEFORGE

Legal

Privacy Policy

Last updated: August 5, 2026 · ULCOREX WEB LLC, MO

1. Information We Collect

ULCOREX WEB LLC, operating the GameForge storefront (“we”, “us”, or “our”), operates a direct-to-consumer e-commerce store selling gaming peripherals including mechanical keyboards, custom keycaps, mousepads, RGB lighting kits, controller grips, headset stands, and streaming microphones. We collect information you provide directly to us and information collected automatically when you visit our website.

Personal information you provide:

  • Name, email address, shipping address, and phone number when you place an order for gaming accessories
  • Account credentials (email and password) if you create a GameForge account
  • Product reviews and ratings you submit for keyboards, controllers, or other peripherals
  • Communications with our customer support team (emails, chat transcripts, phone records)
  • Warranty claim information including product serial numbers and purchase details

Information collected automatically:

  • IP address, browser type, device identifiers, and operating system
  • Pages visited, time spent on pages, and clickstream data
  • Referring URLs and search terms used to find our store
  • Cart contents and browsing behavior within our product catalog

2. How We Use Your Information

We use your personal information for the following purposes:

  • Processing and fulfilling orders for gaming peripherals, including shipping and delivery
  • Sending order confirmations, shipping notifications, and delivery updates
  • Providing customer support and processing warranty claims for defective products
  • Managing returns and exchanges within the 7-day return window
  • Sending promotional emails about new keyboard drops, RGB lighting collections, and sales (you may opt out at any time)
  • Detecting and preventing fraud, unauthorized transactions, and chargebacks
  • Improving our website, product offerings, and overall shopping experience
  • Complying with our legal and regulatory obligations under federal and state law

3. Legal Basis for Processing (Applicable to California Residents)

Under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), we process your personal information for the following business and commercial purposes:

  • Providing our gaming peripherals and services to you (contractual necessity)
  • Complying with legal obligations including tax, shipping, and consumer protection laws
  • Protecting our legitimate business interests in fraud prevention and security
  • Marketing our products with your consent (you may opt out at any time)

4. Information Sharing and Third-Party Processors

We do not sell your personal information. We share your information with the following categories of third-party service providers who help us operate our gaming peripherals business:

  • Payment processors (Stripe, PayPal) — process credit card and digital wallet transactions
  • Shipping carriers (USPS, UPS, FedEx) — deliver orders to your address
  • Fulfillment partners — warehouse and ship gaming keyboards, mousepads, and other products
  • Email service providers — send transactional and marketing emails on our behalf
  • Customer support platforms — manage support tickets and live chat
  • Cloud hosting providers — host our website and store product data

We require all third-party processors to maintain appropriate security safeguards and limit their use of your data to the services they provide to us. We do not share your personal information with any third party for their own marketing purposes.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services. Order and transaction records are retained for a minimum of seven (7) years for tax and accounting purposes. Customer support communications are retained for three (3) years. Product reviews are retained indefinitely unless you request deletion. You may request deletion of your account and associated data at any time by contacting us at support@ulcorexwebllc.com.

6. Data Security and PCI Compliance

We implement industry-standard security measures to protect your personal information, including:

  • SSL/TLS encryption for all data transmitted between your browser and our servers
  • PCI DSS compliance — we do not store full credit card numbers on our servers; all payment data is tokenized and processed by our PCI-compliant payment processors (Stripe, PayPal)
  • Regular security assessments and vulnerability scanning of our e-commerce platform
  • Access controls limiting internal access to personal data on a need-to-know basis
  • Secure data centers with physical and environmental security controls

Despite these measures, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute data security.

7. Data Breach Notification

In the event of a data breach affecting your personal information, GameForge will notify affected consumers without unreasonable delay and in no event later than seventy-two (72) hours after becoming aware of the breach, in accordance with applicable state data breach notification laws. Notifications will be sent via email to the address on file and may include:

  • A description of what happened and the types of personal information involved
  • Steps you can take to protect yourself from potential harm
  • A description of what we are doing to investigate and mitigate the breach
  • Contact information for our data protection team for further inquiries

We will also notify the appropriate state regulatory authorities as required by law, including the California Attorney General if the breach affects more than 500 California residents.

8. California Consumer Privacy Act (CCPA) and CPRA Rights

If you are a California resident, you have the following rights under the CCPA as amended by the CPRA:

  • Right to Know: Request the categories and specific pieces of personal information we collect, the sources, and the business or commercial purpose for collecting it
  • Right to Delete: Request that we delete personal information we have collected from you, subject to certain exceptions
  • Right to Correct: Request correction of inaccurate personal information (CPRA)
  • Right to Data Portability: Receive a copy of your personal information in a portable, easily usable format (CPRA)
  • Right to Opt Out of Sale or Sharing: Request that we not sell or share your personal information (see Section 9 below)
  • Right to Limit Use of Sensitive Personal Information: Request that we limit use of sensitive PI to purposes necessary to provide the service (CPRA)
  • Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights

To exercise any of these rights, submit a verifiable consumer request by emailing us at support@ulcorexwebllc.comor calling +1 (347) 709-3454. We will verify your identity before processing your request and respond within 45 days, with a possible 45-day extension where reasonably necessary.

9. Do Not Sell or Share My Personal Information

Under the CCPA, “sale” is defined broadly to include any disclosure of personal information to a third party for monetary or other valuable consideration. “Sharing” under the CPRA includes making personal information available to third parties for cross-context behavioral advertising.

GameForge does not sell your personal information. We do not share your personal information with third parties for cross-context behavioral advertising. We do not engage in any practices that would constitute a “sale” or “share” of personal information as defined by California law.

If our practices change in the future, we will provide a clear “Do Not Sell or Share My Personal Information” link on our homepage and honor all opt-out requests. You may also submit an opt-out request by emailing support@ulcorexwebllc.com.

10. Children's Online Privacy Protection (COPPA)

Our website and services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13 in compliance with the Children's Online Privacy Protection Act (COPPA). If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete such information promptly. If you believe we have collected information from a child under 13, please contact us at support@ulcorexwebllc.com.

11. CAN-SPAM Act Compliance

We comply with the CAN-SPAM Act in our email marketing practices. All promotional emails include:

  • A clear identification that the message is an advertisement or solicitation
  • A valid physical postal address (4409 Meramec Bottom Rd, Saint Louis, MO 63129-2562)
  • A clear and conspicuous unsubscribe link in every marketing email
  • A valid reply-to email address monitored by a real person

We process all unsubscribe requests within 10 business days. You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email or contacting support@ulcorexwebllc.com.

12. Do Not Track Signals

Some browsers offer a “Do Not Track” (DNT) signal that indicates a user's preference to opt out of online tracking. GameForge currently does not respond to DNT signals because there is no industry consensus on what DNT means or how it should be implemented. However, we do not use tracking cookies for behavioral advertising. We will update this policy if and when we implement DNT response mechanisms.

13. Cookies and Tracking Technologies

We use only essential cookies necessary for the operation of our website, including shopping cart functionality, user authentication, and security. We do not use third-party advertising cookies or behavioral tracking cookies. For more information, please see our Cookie Policy.

14. Your Privacy Choices

You have the following choices regarding your personal information:

  • Opt out of marketing emails: Click unsubscribe in any marketing email or contact support@ulcorexwebllc.com
  • Disable cookies: Adjust your browser settings to refuse cookies (may affect site functionality)
  • Request data access or deletion: Email support@ulcorexwebllc.com with your request
  • Browser privacy settings: Use private browsing or incognito mode to limit data collection

15. International Users

GameForge is a United States-based company and our services are offered exclusively to customers with shipping addresses within the United States. We do not intentionally market to or ship to international addresses. If you access our website from outside the United States, your information will be transferred to and processed in the United States.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by posting the updated policy on this page with a revised “Last updated” date. We encourage you to review this page periodically. Your continued use of our website after any changes constitutes acceptance of the updated policy.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

  • Email: support@ulcorexwebllc.com
  • Phone: +1 (347) 709-3454
  • Mail: ULCOREX WEB LLC, 4409 Meramec Bottom Rd, Saint Louis, MO 63129-2562

18. Definitions

  • Personal Information: Information that identifies, relates to, or can reasonably be linked to a particular consumer or household
  • Sensitive Personal Information: Includes government ID numbers, financial account information, precise geolocation, and biometric data (CPRA)
  • Sale: The disclosure of personal information to a third party for monetary or other valuable consideration
  • Share: Making personal information available to third parties for cross-context behavioral advertising (CPRA)
  • Process: Any operation performed on personal information, including collection, use, storage, disclosure, and deletion

19. Effective Date

This Privacy Policy is effective as of August 5, 2026. It applies to all information collected through our website and services on or after this date.

ULCOREX WEB LLC · 4409 Meramec Bottom Rd · Saint Louis, MO 63129-2562