GAMEFORGE

Legal

Warranty Policy

Last updated: August 5, 2026 · ULCOREX WEB LLC, MO

1. Warranty Coverage Overview

GameForge provides warranties on gaming peripherals sold through our website. Our warranties cover manufacturing defects in materials and workmanship under normal use conditions. The warranty period varies by product category:

  • Mechanical keyboards and keyboard kits: 1 year from date of purchase
  • RGB lighting kits and LED strips: 1 year from date of purchase
  • Streaming microphones and audio accessories: 1 year from date of purchase
  • Headset stands and cable management: 1 year from date of purchase
  • Controller grips and thumbstick caps: 30 days from date of purchase
  • Mousepads and deskpads: 30 days from date of purchase
  • Custom keycap sets: 30 days from date of purchase
  • Cables, adapters, and small accessories: 30 days from date of purchase

2. What This Warranty Covers

This warranty covers manufacturing defects in gaming peripherals, including but not limited to:

  • Keyboard PCB failures, dead switches, or non-responsive keys
  • RGB lighting malfunctions (dead LEDs, controller failures, software connectivity issues)
  • Microphone capsule failures, loose connectors, or audio distortion under normal use
  • Structural defects in headset stands (broken joints, loose fittings)
  • Delamination or surface defects in mousepads occurring without misuse
  • Controller grip adhesive failure or material degradation within warranty period
  • Loose or broken USB connectors, cables, or wiring defects

3. What This Warranty Does Not Cover

This warranty does not cover damage caused by:

  • Accidental damage, drops, impacts, or liquid spills on keyboards or electronics
  • Unauthorized modification, disassembly, or repair attempts (including switch swapping without proper tools)
  • Custom lubrication, filming, or modification of mechanical switches by the customer
  • Normal wear and tear (e.g., shine on keycaps, surface wear on mousepads, fading of RGB LED brightness over years)
  • Use with incompatible devices or voltages (e.g., connecting RGB lighting to non-standard power sources)
  • Improper cleaning or maintenance (e.g., using harsh chemicals on keycaps, submerging electronics)
  • Damage during shipping (covered by our Shipping Policy and carrier insurance)
  • Damage from power surges, lightning, or electrical faults
  • Theft, loss, or damage while in transit to or from the customer
  • Cosmetic damage that does not affect product functionality

4. Non-Transferable Warranty

This warranty is non-transferable and applies only to the original purchaser of the gaming peripheral from GameForge or an authorized retailer. Proof of purchase from GameForge or an authorized retailer is required for all warranty claims. Warranty coverage does not extend to:

  • Second-hand or resold products
  • Products purchased from unauthorized sellers or third-party marketplaces
  • Products received as gifts (the original purchaser must file the claim)
  • Products purchased outside the United States

5. How to File a Warranty Claim

To file a warranty claim for a defective gaming peripheral, follow these steps:

  • Email support@ulcorexwebllc.com with “Warranty Claim” and your order number in the subject line
  • Include your name, contact information, and shipping address
  • Describe the defect and when it first occurred
  • Attach clear photos or a short video demonstrating the defect
  • Include the product serial number (if applicable) and proof of purchase

Our support team will review your claim within 2-3 business days and respond with one of the following:

  • Approved: We will provide a prepaid return label and instructions for sending the defective item
  • Additional information needed: We may request more photos, a video, or additional details
  • Denied: We will explain why the claim does not qualify under this warranty

6. Warranty Remedies

If your warranty claim is approved, GameForge will, at our discretion, provide one of the following remedies:

  • Replacement: We send a new or refurbished equivalent gaming peripheral at no cost
  • Repair: We repair the defective item and return it to you
  • Store credit: If the product is discontinued, we issue store credit equal to the original purchase price
  • Refund: In rare cases where replacement and repair are not feasible, we may issue a prorated refund based on the remaining warranty period

Shipping costs for warranty replacements and repairs are covered by GameForge. The warranty period for replacement products is 90 days or the remainder of the original warranty, whichever is longer.

7. Warranty Limitations

THE WARRANTIES DESCRIBED IN THIS POLICY ARE THE SOLE AND EXCLUSIVE WARRANTIES PROVIDED BY GAMEFORGE. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WE DO NOT WARRANT THAT GAMING PERIPHERALS WILL MEET YOUR SPECIFIC REQUIREMENTS OR THAT OPERATION WILL BE UNINTERRUPTED OR ERROR-FREE.

8. Limitation of Liability

GameForge's total liability under this warranty shall not exceed the original purchase price of the gaming peripheral. We are not liable for any indirect, incidental, special, or consequential damages, including but not limited to loss of gaming performance, loss of streaming revenue, damage to other equipment, or data loss resulting from product failure.

9. State Law Rights

Some states do not allow limitations on implied warranties or the exclusion of consequential damages, so the above limitations may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

10. Contact Us

For warranty claims or questions about our warranty policy, please contact us:

  • Email: support@ulcorexwebllc.com
  • Phone: +1 (347) 709-3454
  • Mail: ULCOREX WEB LLC, 4409 Meramec Bottom Rd, Saint Louis, MO 63129-2562

ULCOREX WEB LLC · 4409 Meramec Bottom Rd · Saint Louis, MO 63129-2562