1. Return Window — 7 Days
GameForge offers a 7-day return window starting from the date your gaming peripheral order is delivered. You must initiate a return request within 7calendar days of the delivery date shown on your tracking information. Returns initiated after the7-day window will not be accepted.
To be eligible for a return, your gaming keyboard, mousepad, RGB lighting kit, controller grip, headset stand, or streaming microphone must be:
- In its original condition and packaging (original boxes, inserts, and accessories)
- Unused and free from signs of wear, scratches, or modifications
- With all original accessories, cables, manuals, and documentation included
- With the original receipt or proof of purchase
2. How to Initiate a Return
To start a return, follow these steps:
- Email support@ulcorexwebllc.com with your order number and the item(s) you wish to return
- Include the reason for return and photos if the item is damaged or defective
- Wait for a return authorization (RA) number — do not ship items back without an RA number
- Once approved, you will receive return shipping instructions and a prepaid return label (if applicable)
- Package the item securely in its original packaging and attach the return label
- Drop off the package at the designated carrier location
Returns sent without an RA number or to the wrong address will not be accepted and will be returned to sender at your expense.
3. Return Shipping Labels
Return shipping costs are handled as follows:
- Defective or incorrect items: We provide a prepaid return label at no cost to you
- Change-of-mind returns: Return shipping costs are deducted from your refund ($8.95 for standard-size items, $14.95 for oversized items like XL deskpads)
- High-value returns ($500+): Insured return label provided at no cost — see Section 6
We recommend using a trackable shipping method for all returns. GameForge is not responsible for return packages lost in transit without tracking.
4. Exchanges
We offer exchanges for gaming peripherals within the 7-day return window, subject to product availability. To request an exchange:
- Email support@ulcorexwebllc.com with your order number and the item you want to exchange
- Specify the replacement product, color, or variant you want (e.g., different keycap profile, mousepad size, RGB lighting color)
- We will issue a return authorization and hold the replacement item for 7 days
- Once we receive your returned item and verify its condition, we will ship the replacement
- If the replacement item costs more, you will be charged the difference; if less, you will be refunded the difference
If the requested exchange item is out of stock, we will offer a full refund instead.
5. Damaged or Defective Items
If your gaming peripheral arrives damaged or defective (e.g., broken keycap, non-functional RGB lighting, cracked mousepad, malfunctioning microphone), you must report it to support@ulcorexwebllc.com within 48 hours of delivery. Include your order number, a description of the issue, and clear photos of the damage or defect.
- We will provide a prepaid return label for damaged/defective items
- Upon inspection, we will either send a replacement or issue a full refund (including original shipping)
- If the item is deemed to have user-caused damage, the return may be denied
- Do not attempt to repair or modify the defective product yourself, as this voids the return
6. High-Value Returns ($500+)
For returns of gaming peripherals valued at $500 or more (e.g., premium custom mechanical keyboard kits, high-end streaming microphone packages, professional audio accessory bundles), we provide:
- A fully insured prepaid return label at no cost to you
- Signature confirmation on the return delivery to our warehouse
- Priority inspection and expedited refund processing (3-5 business days instead of 5-10)
- Dedicated support contact for your high-value return case
High-value items must be returned in their original unopened packaging with all accessories, certificates of authenticity, and documentation. Any missing components may result in a partial refund deduction.
7. Non-Returnable Items
The following gaming peripheral products are non-returnable:
- Custom or personalized keycap sets — made-to-order items cannot be restocked
- Opened consumables — switch lubricant, keyboard cleaning kits, adhesive cable management strips
- Modified or altered products — any product that has been opened, modified, lubed, or customized by the customer
- Final sale or clearance items — clearly marked as non-returnable on the product page
- Gift cards — digital or physical gift cards are non-refundable
- Items returned outside the 7-day window
- Items missing original packaging or accessories
8. Return Inspection Process
Once we receive your returned gaming peripheral, our team will inspect it within 3-5 business days. You will be notified via email of the inspection results:
- Approved: Full refund or exchange processed — see our Refund Policy
- Partial approval: Restocking fee (15-25%) applied due to minor wear, missing accessories, or damaged packaging
- Denied: Item returned to you at your expense; no refund issued
9. Restocking Fees
A restocking fee may apply to change-of-mind returns of gaming peripherals in the following circumstances:
- 15% restocking fee for items returned in opened but like-new condition
- 25% restocking fee for items with damaged original packaging
- No restocking fee for defective or incorrect items received
- No restocking fee for unopened items in original sealed packaging
10. Contact Us
For any questions about returns or exchanges, please contact us:
- Email: support@ulcorexwebllc.com
- Phone: +1 (347) 709-3454
- Mail: ULCOREX WEB LLC, 4409 Meramec Bottom Rd, Saint Louis, MO 63129-2562
ULCOREX WEB LLC · 4409 Meramec Bottom Rd · Saint Louis, MO 63129-2562