Refund Policy

1. Refund Eligibility

Refunds are issued for gaming peripherals returned in accordance with our Returns Policy within the 7-day return window. To be eligible for a refund:

• The return must be initiated within 7 days of delivery
• The item must pass our return inspection (see Returns Policy, Section 8)
• A valid return authorization (RA) number must have been issued
• The item must be received at our warehouse in returnable condition

2. Full Refunds

A full refund (100% of the product price) is issued when:

• The gaming peripheral is defective or arrived damaged (reported within 48 hours of delivery)
• We shipped the wrong item (wrong keycap set, incorrect mousepad size, wrong RGB lighting color)
• The item is returned unopened in its original sealed packaging
• The order was cancelled before processing (see Section 5)

Full refunds include the full product price and original shipping charges. Return shipping is free for defective/incorrect items.

3. Partial Refunds

Partial refunds are issued when gaming peripherals are returned in less-than-original condition:

• 15% deduction: Item opened but in like-new condition with all accessories and intact packaging
• 25% deduction: Item with damaged original packaging or minor signs of use
• 50% deduction: Item missing non-essential accessories (e.g., extra keycap puller, cable tie, manual)
• No refund: Item missing essential components (e.g., keyboard PCB, RGB controller, microphone capsule) or showing signs of modification

For change-of-mind returns, original shipping charges are non-refundable, and return shipping costs are deducted from the refund amount.

4. Exchange Price Differences

When exchanging a gaming peripheral for a different product or variant:

• Higher-priced replacement: You are charged the difference between the original item and the replacement item at current retail prices
• Lower-priced replacement: We refund the difference to your original payment method within 5-10 business days
• Same-price replacement: No additional charge or refund — we simply ship the replacement
• Out-of-stock replacement: We issue a full refund for the original item instead of an exchange

Price differences are calculated based on the prices at the time the exchange is processed, not the original order date. Promotional discounts from the original order do not carry over to exchange items.

5. Order Cancellation

You may cancel an order for gaming peripherals without penalty under the following conditions:

• Before processing (within 1 hour of order placement): Full refund including shipping — contact support@ulcorexwebllc.com immediately
• After processing but before shipping: Full refund of product price; shipping charges may not be refundable if a label has been generated
• After shipping: Order cannot be cancelled — you must follow the Returns Policy process after delivery
• Pre-orders: Can be cancelled anytime before the item ships; pre-order deposits (if any) are fully refundable

To cancel an order, email support@ulcorexwebllc.com with your order number and “CANCEL ORDER” in the subject line, or call +1 (347) 709-3454 during business hours (Mon-Fri, 9:00 AM - 6:00 PM ET).

6. Refund Processing Time

Once your returned gaming peripheral is received and inspected, refunds are processed as follows:

• Refund approval: 3-5 business days after item receipt and inspection
• Refund posting to original payment method: 5-10 business days after approval
• Credit card refunds: 5-7 business days depending on your bank
• PayPal refunds: 3-5 business days
• Apple Pay refunds: 5-7 business days depending on your card issuer

You will receive an email notification when your refund has been processed. If you have not received your refund after 10 business days, please contact your bank first, then support@ulcorexwebllc.com if the bank cannot locate the transaction.

7. Original Payment Method

All refunds are issued to the original payment method used for the purchase. We cannot refund to a different card, account, or payment method. If your original payment method is no longer active (e.g., expired credit card, closed PayPal account), the refund will still be processed to that account and your bank will redirect it according to their policies.

• Credit/debit card refunds are sent to the card used for the original purchase
• PayPal refunds are sent to the PayPal account used for the original purchase
• Apple Pay refunds are sent to the card linked to Apple Pay at the time of purchase
• Gift card refunds (if used partially or fully) are issued as store credit

8. Store Credit

In certain cases, we may offer store credit as an alternative to a refund:

• When the customer requests store credit instead of a refund to their payment method
• For returns that do not qualify for a full cash refund but are accepted as a courtesy
• When a promotional or sale item is returned and the promotion has expired

Store credit is issued as a digital code valid for 12 months from the issue date and can be used for any gaming peripheral product on our Site.

9. Refund Denial

Refunds may be denied in the following circumstances:

• The return was initiated after the 7-day return window
• The item shows signs of user modification, disassembly, or unauthorized repair
• The item is missing essential components or original packaging
• The item was damaged due to misuse, abuse, or improper care (e.g., liquid spill on keyboard, physical impact to RGB lighting)
• The return was not authorized with an RA number before shipping
• The item is listed as non-returnable (see Returns Policy, Section 7)

If your refund is denied, we will email you the reason and return the item to you at your expense. You may appeal a refund denial by contacting support@ulcorexwebllc.com within 7 days of the denial notice.

10. Contact Us

For any questions about refunds, please contact us:

• Email: support@ulcorexwebllc.com
• Phone: +1 (347) 709-3454
• Mail: ULCOREX WEB LLC, 4409 Meramec Bottom Rd, Saint Louis, MO 63129-2562